What is Requeste?


Requeste software is ideal for different kind of Customer service units and/or internal service units for managing tasks, support requests, complaints and/or feedback.

Requeste can easily adopted to different kind of industries and business needs since service processes that will be used, can be tailored to meet customer needs without programming.

4 months ago

Requeste

Customizing job queues in Requeste is done under the terms of the Organization that enables different kind of job queues for various organizations / Requestessa työjonojen muokkaus tehdään organisaation tarpeiden mukaisesti joka mahdollistaa erilaiset työjonot erilaisille organisaatioille ... See MoreSee Less

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4 months ago

Requeste

Requeste's new user interfaces are responsive so you can use Requeste on any device / Requesten uudet käyttöliittymät ovat responsiivisia joten voit käyttää Requestea millä tahansa laitteella ... See MoreSee Less

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How does Requeste work?


Customer feedback



Customer can send feedback by email or by using Requeste form embedded in Customer's web page or by using Requeste Customer Web Interface (CWI) which allows user to track his own support request.

Requeste



Customer feedback received via email or various forms is automatically transferred to the work queue in question. A notification about the new support request can be sent to the customer support personnel or other named person.

Managing feedback



The feedback is processed in accordance with the process defined for the work queue. The process and the service level agreement guides the customer support personnel in handling the support request. The actions performed to the feedback are saved and can be displayed to the customer in CWI after logging in.

Why choose Requeste?


Usability is strongly reflected in Requeste's modern and scalable user interfaces.

Requeste includes email-, Active Directory-, and REST-interfaces. In addition to this, customer specific integrations can be tailored to Requeste.

Ability to customize without programming and downtime is vital, especially in a global environment.

Scalability is also an important criteria when selecting a support request system.

Requeste-versions


Prices VAT 0%

Silver

20€ month / user + 1000 € deployment project
  • Managing of service requests
  • One service unit
  • Email integration (receiving and sending)
  • FAQ for internal use
  • CSV import

Gold

45€month / user + 3000€ deployment project
  • Managing of service requests
  • Two unit environment
  • Email integration (receiving and sending)
  • FAQ for internal use
  • CSV import
  • Configurable forms and configuration of service process
  • Knowledgebase
  • Alerts and escalation

Platinum

75€ month / user + expences of tailored deployment project
  • Managing of service requests
  • Several service units
  • Email integration (receiving and sending)
  • FAQ for internal use
  • CSV import
  • Configurable forms and configuration of service process
  • Knowledgebase
  • Alerts and escalation
  • CMDB ( HW / software / projects )
  • SLA - Service level agreements
  • Customer support interface

References


Enhancing IT operations – Osuuskauppa Arina

Global HelpDesk - Tecnotree

Management of municipality feedback from inhabitants – City of Tampere

Customer feedback management - NCC Rakennus Oy

Contact us


Anssi Heijasto

Requeste Myynti+358 40 661 3857anssi.heijasto@sysart.fi
Contact request