What is Requeste?


Requeste is a Finnish task, support request and feedback management system designed for customer service units.

Requeste can easily be deployed to companies and service units of various sizes and industries since its service processes can be set up according to the customer's requirements without the need for programming work.

Requeste is suited for customer service units and internal service units of businesses.

How does Requeste work?


Customer feedback



The customer can provide feedback via e-mail, a Requeste web form added to customer’s own website or via the web form of Requeste customer service interface.

Requeste



All the customer feedback received via e-mail or various web forms are automatically stored in Requeste.

Managing feedback



Customer service representatives are able to respond to the customers quickly through a shared work queue, and no overlapping work is needed by different parties.

Whom is Requeste best suited for?


At the moment, Requeste is used by various customer service units and internal service units of businesses.

In customer service units, the system is used to process service requests from customers, and in internal service units, to manage tasks and questions from employees. Typical customer service units include customer service teams of businesses and customer service offices of municipalities.

Internally, Requeste is used for example in IT, HR and financial administration units.

Requeste-versions


Prices VAT 0%

Silver

20€ month / user + 1000 € deployment project
  • Managing of service requests
  • One service unit
  • Email integration (receiving and sending)
  • FAQ for internal use
  • CSV import

Gold

45€month / user + 3000€ deployment project
  • Managing of service requests
  • Two unit environment
  • Email integration (receiving and sending)
  • FAQ for internal use
  • CSV import
  • Configurable forms and configuration of service process
  • Knowledgebase
  • Alerts and escalation

Platinum

75€ month / user + expences of tailored deployment project
  • Managing of service requests
  • Several service units
  • Email integration (receiving and sending)
  • FAQ for internal use
  • CSV import
  • Configurable forms and configuration of service process
  • Knowledgebase
  • Alerts and escalation
  • CMDB ( HW / software / projects )
  • SLA - Service level agreements
  • Customer support interface

References


Enhancing IT operations – Osuuskauppa Arina

Global HelpDesk - Tecnotree

Management of municipality feedback from inhabitants – City of Tampere

Customer feedback management - NCC Rakennus Oy

Contact us


Satu Kontio

Requeste Business Area Director+358 40 531 3837satu.kontio@sysart.fi
Contact request